Who is this help guide for?
This help guide is for coat check attendants and managers who are using Chexology to check coats and other items.
Select your specific NFC Bluetooth Reader
Chexology works with a variety of NFC Bluetooth Readers. Click the one that looks like your device below to see specific troubleshooting tips for that reader.
BBPOS Reader User Guide
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IPC Reader User Guide
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VTAP Reader User Guide
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General Troubleshooting Guidelines
The information below applies to all Bluetooth readers connected to a Chexology device.
Bluetooth Reader Troubleshooting - General Guidelines
General Bluetooth Troubleshooting - No reader connected
If the iPad is not connected to a Bluetooth reader, you will see an orange bar across the top of the screen.
Below are a few things you can check to troubleshoot the issue.
Is the reader on and connected to power?
Double-check all your connection points for power. Sometimes connectors can come loose. Be sure to check that the power cable in the dock is also connected correctly.
(re)Connecting a Bluetooth reader
- Tap the orange bar at the top of the screen, or tap the Chexology Settings gear on the top-left of the home screen and tap Accessories.
- Make sure the Use Bluetooth Reader toggle is switched on.
- Tap the Bluetooth reader that matches the name of your reader in the DEVICES section.
(Note: the reader's name should be labeled on the reader. If not, it will appear in small letters on the bottom of the device.)
- If you see a Bluetooth Pairing Request dialog pop up, press the physical pairing button on the reader (if it has one) and tap Pair on the iPad.
- If the reader does not connect, toggle the Use Bluetooth Reader off, then switch it back on. Make sure the reader is powered on and in pair mode.
Are other iPads trying to connect to the same reader?
If your location has multiple kiosks, check to make sure that the reader you are trying to pair to your iPad is actually the reader on the same kiosk instead of a different reader nearby.
