Who is this help guide for?
This help guide is for coat check attendants and managers who are using Chexology in combination with the BBPOS Chipper 2x Bluetooth reader to check coats and other items.
BBPOS Chipper 2x BT Reader Images
The BBPOS reader looks like this:
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|
 |
 |
If your bluetooth reader does not look like this, please find the correct reader guide here.
BBPOS Reader Status lights
Light |
Status |
No indicator light
|
The reader has no power. |
Solid purple
|
The reader is paired with a device, charging, and running off the charger. |
Solid blue
|
The reader is paired with a device and is running off its internal battery. |
| Blinking | The reader is not paired. The Chexology app will show an orange bar across to top of the screen. |
Bluetooth Reader Troubleshooting - General Guidelines
General Bluetooth Troubleshooting - No reader connected
If the iPad is not connected to a Bluetooth reader, you will see an orange bar across the top of the screen.
Below are a few things you can check to troubleshoot the issue.
Is the reader on and connected to power?
Double-check all your connection points for power. Sometimes connectors can come loose. Be sure to check that the power cable in the dock is also connected correctly.
(re)Connecting a Bluetooth reader
- Tap the orange bar at the top of the screen, or tap the Chexology Settings gear on the top-left of the home screen and tap Accessories.
- Make sure the Use Bluetooth Reader toggle is switched on.
- Tap the Bluetooth reader that matches the name of your reader in the DEVICES section.
(Note: the reader's name should be labeled on the reader. If not, it will appear in small letters on the bottom of the device.)
- If you see a Bluetooth Pairing Request dialog pop up, press the physical pairing button on the reader (if it has one) and tap Pair on the iPad.
- If the reader does not connect, toggle the Use Bluetooth Reader off, then switch it back on. Make sure the reader is powered on and in pair mode.
Are other iPads trying to connect to the same reader?
If your location has multiple kiosks, check to make sure that the reader you are trying to pair to your iPad is actually the reader on the same kiosk instead of a different reader nearby.
