Editing a storage location

When you need to change the storage location of a vehicle that is already in a parking spot:

1. Tap the tag to your phone.
   
    
2. Tap the notification.
   
   This will open the Guest Details.
    
3. Select the vehicle.
   
    
4. Tap Modify.
   
5. Tap Edit Storage.
   
6. Store the vehicle as normal. For instructions on how to store a vehicle, see the Valet Basics help guide.

In and Out Privileges

If your location has In and Out privileges, you can edit the storage for a vehicle to show that it is “out” in several ways:

1. Edit the storage as shown above and manually enter “out” as a new location.
   
    
2. If your location has a designated “out” QR code or NFC tag, you can use that instead of using manual entry.
   
    
3. When the guest returns, find their exchange and edit the storage again to the new parking location.

Un-assigning an action

If you need to remove yourself from an assigned vehicle in the Action List, tap Unassign.

This will make the vehicle available and let another team member to assign it to themselves.

Removing a vehicle from the queue

If you need to remove a vehicle from the Action List:

1. Open the Action List.
   
    
2. Tap the guest row.
   
    
3. Tap Remove From Queue.
   
4. This will unassign the vehicle and remove it from the Action List.

The Reconcile process

The Reconcile list shows every vehicle currently in the Valet team's possession. It is important to regularly audit the Reconcile list between shifts to confirm that every key and vehicle is accounted for. To do so:

1. Tap the search bar.
    
    
2. Tap Reconcile.
    
    
3. Compare the list in the app to the actual vehicles (or keys) at your location (depending on your SOPs).
4. If you see any vehicles listed that were already returned to their owners, select them and tap Close.
    

Submitting feedback

At Chexology, we’re always looking for ways to improve. If you have suggestions, feature requests, notice an issue, or need support, please submit your feedback directly in the app. When you do, the app automatically includes technical details that help our team review the issue and provide faster, more effective support.

1. Tap Settings.
   
    
2. Tap Send Feedback.
   
    
3. Enter your feedback. You can also upload images or video. Tap Submit when you are done.
   
4. You will see a confirmation alert thanking you for your feedback.